Dr. Martens Repairs

Terms and Conditions for Boot Repair Company Limited

  1. Acceptance of Terms

By accessing and using the services provided by Boot Repair Company Limited, you agree to abide by the terms and conditions outlined herein. These terms apply to all users of our services, including customers, visitors to our website, and any other individuals interacting with our business.

  1. Services

We offer boot repair and related services as described on our website and in our marketing materials. The scope of services, pricing, and turnaround times may vary, and we reserve the right to update these details at our discretion.

  1. Ordering and Payment

3.1 Order Placement: Customers can place orders through our website, in person, or via other approved channels. All orders are subject to availability.

3.2 Payment: Payment for services is due at the time of order placement, unless otherwise agreed upon in writing. We accept various payment methods as specified on our website.

3.3 Following Payment: All online repairs must be sent to the BRC within 2 months of purchase. If we do not receive your repair within two months of purchase, your order will be cancelled and you will not be entitled to a refund for the repair.

  1. Pricing

4.1 Service Costs: The costs associated with our services are outlined on our website and in our pricing materials. These costs are subject to change without prior notice.

4.2 Additional Charges: Additional charges may apply for specific repair requirements not covered under standard services. Customers will be informed of any additional charges and will be asked to agree and pay before further work is undertaken.

  1. Turnaround Time

5.1 Estimated Timeframes: We provide estimated turnaround times for our services, but these are not guaranteed. Delays may occur due to factors beyond our control.

5.2 Communication: We will make reasonable efforts to keep customers informed about the status of their orders and any potential delays.

6. Carriage

On orders over £50 customers will receive a free shipping label following checkout. Customers will need to print or screen shot this label. Customers will be responsible for packaging up the items securely and delivering to a Royal Mail Post Office.  (Please see how to send your footwear section)

6.1 Carriage: On orders Under £50 customers are responsible for paying return carriage at check out. Customers are responsible for packaging up the items securely and delivering to a Royal Mail Post Office. Customers are responsible for the cost of the shipping to the BRC.  

6.2 The Boot Repair Company are responsible to return customers goods securely using Royal Mail 48 hour tracked service. Customers items will return within a 3 week period of receipt unless you hear about any delays to your order.

7. Warranty and Satisfaction

7.1 Quality Guarantee: We strive to provide high-quality repairs. If you are not satisfied with the service provided, please contact us within a reasonable timeframe, and we will address your concerns in accordance with our warranty policy.

7.2 Warranty Period: Our warranty period for repairs is 6 months from the date of completion. This warranty covers defects arising from the repair process but does not cover normal wear and tear, misuse, or improper care.

8. Liability

8.1 Limitation of Liability: To the extent permitted by law, Boot Repair Company Limited shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services.

9. Intellectual Property

9.1 Ownership: Any intellectual property rights related to our services, including trademarks, logos, and content, remain the property of Boot Repair Company Limited and Dr. Martens.

10. Privacy

10.1 Data Protection: We value your privacy and handle personal information in accordance with our Privacy Policy, which is available on our website.

11. Governing Law

11.1 Jurisdiction: These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

12.1 Amendments: We reserve the right to amend these terms and conditions at any time. Updated terms will be posted on our website, and your continued use of our services constitutes your acceptance of the updated terms.