Shipping policy
UK Shipping & Repairs
Once you have placed your order via the website, you will receive a confirmation email with full instructions. Please follow the steps below to send your footwear to our repairs workshop.
How to Send Your Footwear
- Place your worn item(s) in secure shipping packaging (packaging is not provided).
- Include your order confirmation inside the parcel, clearly showing your order number, name and return address.
- Please remove any loose items you wish to keep (e.g. insoles, laces, boot trees or accessories).
- Use the link provided in your order confirmation email to create your postage label and QR code then send your items to us!
Shipping Costs
Postage covers two-way carriage (sending your footwear to us and return delivery to you).
- Shipping is charged at checkout.
- Free postage is available for UK mainland orders over £50.
- Orders under £50 and non-mainland UK locations will be charged at the applicable rate shown at checkout.
Return Delivery & Turnaround Time
Your repaired item(s) will be returned via UPS.
Our expected turnaround time is under 3 weeks from the date your footwear arrives at our workshop.